DirectMeds Terms of Service
Medical Consultation Agreement
By using DirectMeds, patients agree to telehealth consultation terms, practitioner-patient relationship establishment, medical advice acceptance, prescription compliance, and treatment plan adherence under Australian medical law and AHPRA practitioner standards.
Practitioner Licensing and Qualifications
All DirectMeds practitioners are licensed by AHPRA, maintain current medical registration, complete continuing professional development, undergo regular compliance audits, and practice within scope of telehealth regulations for erectile dysfunction and men's health treatments.
Patient Responsibilities and Obligations
Patients must provide accurate medical history, disclose current medications, follow prescribed treatment plans, attend scheduled consultations, report adverse reactions, maintain appointment etiquette, and pay consultation fees according to agreed terms.
Treatment Scope and Medical Limitations
DirectMeds provides consultations for specific conditions including erectile dysfunction and men's health. Emergency situations require immediate in-person care. Practitioners may refer patients to specialists or emergency services when necessary for optimal patient safety.
Prescription and Medication Policies
Prescriptions are issued only after appropriate medical assessment, comply with TGA regulations, require patient eligibility verification, include proper dosage instructions, and are dispensed through licensed pharmacy partners with secure delivery protocols.
Billing, Payment, and Refund Terms
Consultation fees are charged upon service completion, payment is processed securely through encrypted systems, refunds are provided for cancelled consultations per policy, billing disputes are resolved within 30 days, and payment methods include credit cards and digital payments.
Appointment Scheduling and Cancellation
Appointments can be scheduled online, rescheduled with 24-hour notice, cancelled without penalty before consultation, late cancellation fees may apply, no-show appointments are charged standard fees, and urgent consultations are accommodated based on practitioner availability.
Liability Limitations and Disclaimers
DirectMeds liability is limited to consultation fees paid, excludes consequential damages, requires reasonable care standards, maintains professional indemnity insurance, and operates under Australian consumer law protections and medical practice liability frameworks.
Dispute Resolution and Complaints
Patient complaints are handled through internal processes, escalated to healthcare ombudsman when necessary, resolved according to Australian healthcare standards, mediated through professional bodies, and documented for continuous improvement purposes.
