You are required to complete a short online questionnaire that takes nearly 5 minutes. Your health history, medications, and goals will then be reviewed by a doctor registered with AHPRA. If your treatment is deemed to be appropriate clinically, a treatment plan is created, and your prescription is filled by a licensed Australian pharmacy. The entire process takes place online, so there are no queues and no travel involved.
Frequently Asked Questions
Explore helpful answers about assessments, treatments, prescriptions, delivery, payments, and more.
About DirectMeds
Learn about DirectMeds, our Ahpra-registered doctors, and how we provide care through Australian telehealth.
No. You can get started directly with DirectMeds without the need for a referral. If the medic feels that you will be better served by your doctor or a specialist, they will guide you to the next step.
No. Only when the doctor decides that you need treatment should it be prescribed as this would not always be the case.
Yes. Our pharmaceuticals are approved by the TGA and provided by pharmacies, which are registered in Australia. The consultation process for our treatment is handled by our experts who possess an AHPRA license. All prescriptions for the medications are sent online using the eRx system.
Deliveries will be made to the address given by the patient in an unmarked package so that no one can identify any details about the medications being delivered. Priority shipping and the delivery services of medications are provided at the given price of the medicines.
You can get help from our customer service representatives at 0480 808 762 or email us at support@directmeds.com.au.
Getting Started & Assessment
Learn how the online assessment works, what to expect from your consultation, and what happens next.
To start the assessment, you complete a confidential health questionnaire online. An Ahpra-registered doctor reviews your answers and decides whether treatment is appropriate for you. Your doctor will then speak with you by phone. No GP referral is needed. See how it works.
Usually not. You don't need a GP referral and your consultation is held by phone, from home. If the doctor needs to examine you in person, they will let you know.
The assessment usually takes less than five minutes.
Yes. Your health information is private and handled according to Australian privacy requirements. Read our Privacy Policy for details on how your data is stored and used.
A doctor will only prescribe treatment if they consider it appropriate for you. If not, other options will be suggested including visiting a GP in person. If you have questions, please contact our team.
Doctors, Consultations & Safety
Find out how our Ahpra-registered doctors assess your health, what to tell them, and when to seek urgent medical help.
Telehealth consultations are a recognised part of Australian healthcare. At DirectMeds, consultations are with Ahpra-registered doctors and any medication prescribed is dispensed by an Australian-registered pharmacy. Meet our medical team.
Your doctor will review your health history and talk through your options, what to expect and how long it may take, how to use any medication prescribed, possible side effects and any interactions with other medicines you take.
Yes. ED can affect men of any age and in some cases it can be linked to heart conditions, diabetes or stress. That's why the doctor reviews your health history and they may recommend seeing a GP for further checks.
Tell them about any existing health conditions and everything you take including prescription, over-the-counter and herbal medicines and supplements. Some medicines can interact, so complete and accurate information helps the doctor decide what is appropriate for you.
All medicines can cause side effects. Your doctor and pharmacist can explain what to look out for and any medication supplied comes with Consumer Medicine Information (CMI). Chest pain or an erection lasting longer than four hours needs urgent medical care. Call 000 or go to your nearest emergency department.
Yes. Our treatments are TGA-approved and supplied by Australian-registered pharmacies. DirectMeds is also LegitScript certified, which you can verify on LegitScript's website.
Common Concerns Before You Start
Answers to the questions many men have before getting started, including privacy, comfort and what to expect.
It shouldn't be. ED is a common medical condition that doctors deal with every day. There's no waiting room and you complete your assessment privately, from home, at your own pace.
An Ahpra-registered doctor considers your medical history, symptoms & current medications and only prescribes treatment if they consider it appropriate for you. If they feel you need to be examined in person, they will tell you. That's why it is important that your answers are honest and accurate.
Many men are not sure and that's okay. You describe your symptoms in the assessment and the doctor advises whether treatment is suitable for you. If they think something else may be involved, they will let you know and may suggest seeing a GP.
We recommend it. Your GP knows your medical history and can help look after your overall health, especially if you have heart disease, diabetes or high blood pressure.